Terms of service

Terms of Service

Effective Date: February 10, 2026

Welcome to Ledgershop-sa (the "Website"). These Terms of Service ("Terms") constitute a legally binding agreement between you and Ledgershop-sa ("Company," "we," "us," or "our") governing your access to and use of the Website and your purchase of products from us, with specific provisions applicable to customers in the United Arab Emirates.

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING THIS WEBSITE OR PLACING AN ORDER, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS WEBSITE OR PURCHASE PRODUCTS FROM US.

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

1. Applicability and Reseller Status Disclosure

This Agreement applies to all purchases of Ledger hardware wallets and related security accessories (the "Products") made through this Website. The Company offers Products for sale to customers in the United Arab Emirates.

IMPORTANT RESELLER DISCLOSURE:
You acknowledge and agree that Ledgershop-sa is an INDEPENDENT RESELLER of the Products and is NOT AN AUTHORIZED DISTRIBUTOR, OFFICIAL RETAILER, OR REPRESENTATIVE OF LEDGER SAS. We are a separate legal entity and have no affiliation, partnership, or agency relationship with the manufacturer. All Products sold by the Company are genuine, sourced through legitimate channels, and traceable. All manufacturer warranties, technical support, and firmware update services are provided solely by Ledger SAS, subject to the manufacturer's published warranty terms. The Company is responsible only for product resale and order fulfillment and does not provide manufacturer warranty services or technical support. The Company assumes no responsibility for the manufacturer's product design, firmware, or security performance.

The Company acts solely as a product reseller and does not provide financial services, investment advice, or cryptocurrency trading services. The Company is not responsible for any loss of cryptocurrency or digital assets stored on the Products.

UAE Consumer Protection Notice:
In accordance with UAE consumer protection legislation, you have the right to receive accurate information about the Products, a dated invoice including our trade name, and fair compensation for defective Products as set forth in these Terms. Nothing in these Terms excludes or limits any rights you may have under applicable UAE law, including Federal Decree-Law No. 5 of 2023 on Consumer Protection. To the extent any provision of these Terms is found to be inconsistent with UAE consumer protection laws, such laws shall prevail.

2. Eligibility and Account Security

By placing an order, you represent and warrant that you are at least eighteen (18) years of age or the legal age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract. You are solely responsible for maintaining the confidentiality and security of your account credentials and password. You agree to provide accurate, current, and complete information for all purchases.

3. Product Purchases and Pricing

We reserve the right to refuse or cancel any order for any reason at our sole discretion, including but not limited to product availability, pricing errors, or suspected fraud. All prices are listed in U.S. Dollars (USD) and are subject to change without notice. You are responsible for any applicable taxes, customs duties, and import fees imposed by your country of residence.

4. Payment Terms

4.1 Payment must be made in full at the time of purchase. We accept payments via PayPal and Visa/Mastercard credit cards (processed through Shopify Payments/PingPong).

4.2 By providing payment information, you represent that you are authorized to use the designated payment method. We reserve the right to verify payment information and delay or cancel any order if fraud or unauthorized use is suspected.

4.3 Chargeback Agreement. By placing an order using a credit card, PayPal, or other payment method, you acknowledge and agree to all provisions of these Terms. You shall not initiate an unjustified chargeback request with your payment provider for any circumstance expressly addressed under these Terms. In the event of a malicious or fraudulent chargeback, the Company reserves the right to submit these Terms, order records, and communication logs as evidence to the payment provider in defense of the chargeback, and may also report your information to anti-fraud platforms and permanently deny you any future services.

5. Shipping and Delivery

5.1 Shipping times are estimates only and are not guaranteed. The Company relies on third-party carriers and suppliers for order fulfillment. International shipping may take 7-20 business days or longer, depending on the destination country and customs processing.

5.2 Risk of loss and title for Products pass to you upon delivery to the carrier.

5.3 Force Majeure. The Company shall not be liable for any delay, failure to deliver, loss, or damage caused by events beyond our reasonable control, including but not limited to customs clearance delays, carrier disruptions, natural disasters, war, epidemics, government regulations, supply chain interruptions, and other force majeure events. In the event of a force majeure occurrence, we will notify you promptly and discuss subsequent order handling options, including delayed shipment or a full refund (excluding any processing fees incurred).

6. Return and Refund Policy

⚠️ DUE TO THE CRYPTOGRAPHIC SECURITY AND TAMPER-EVIDENT NATURE OF HARDWARE WALLETS, THE FOLLOWING STRICT POLICY APPLIES, WHILE FULLY COMPLYING WITH STATUTORY CONSUMER PROTECTIONS IN THE UNITED ARAB EMIRATES.

6.1 Return Eligibility.
You may request a return only under the following circumstances:

  • The Product arrives with a manufacturing defect (Dead on Arrival - DOA) that prevents normal activation, and the tamper-evident seal remains intact with no signs of use; or

  • The Product packaging is completely unopened with the tamper-evident seal intact, and you notify us within seven (7) calendar days of delivery.

6.2 Security-Based Return Restriction.
Due to the cryptographic security requirements of hardware wallets, once the product packaging has been opened or the tamper-evident seal is broken, the Product cannot be returned, refunded, or resold under any circumstances. This restriction is necessary to protect all customers from the risk of device tampering and supply chain attacks, and is consistent with industry standards for cryptographic hardware security devices.

6.3 No Returns for the Following:
The Company does not accept any return or refund requests under the following circumstances:

  • Change of mind, no longer needed, accidental order, or incorrect product selection.

  • Incompatibility with personal devices or inability to complete self-setup or use.

  • Product packaging has been opened, the tamper-evident seal is broken, or the device has been activated or used.

  • Any request made outside the application timeframes specified in these Terms.

6.4 Manufacturer Warranty.
For Products with manufacturing defects, you may also pursue a warranty claim directly with the manufacturer, Ledger SAS, subject to the manufacturer's published warranty terms. The Company will provide reasonable assistance in facilitating such claims but is not itself responsible for warranty fulfillment.

6.5 Inspection and Processing.
All returned Products are subject to rigorous, manufacturer-grade security inspection. Any Product showing signs of tampering, use, or a broken tamper-evident seal will be automatically rejected, and the item will be returned to you at your expense. For approved refunds, the Company will process the refund to the original payment method within ten (10) business days of receiving and inspecting the returned Product. Shipping costs, customs duties, and handling fees originally incurred are non-refundable.

7. Intellectual Property

All content on this Website, including text, graphics, logos (excluding third-party marks), and software, is the property of the Company or its content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or exploit any content without our prior written permission.

Third-Party Trademarks. The Ledger® name, logo, and related product images are registered trademarks of Ledger SAS. The Company does not claim any ownership over these marks. Such third-party trademarks and product images are used on this Website for informational and identification purposes only, in connection with the resale of genuine Products. Nothing on this Website should be construed as granting any license or right to use any third-party trademark without the owner's prior written permission.

8. Intellectual Property Infringement Complaints

If you believe any content on this Website infringes your intellectual property rights, please contact us at rogerwilson5755@outlook.com with the required information as specified by applicable law. We will promptly investigate and take appropriate action.

9. HARDWARE WALLET SECURITY DISCLAIMER (EXTREMELY IMPORTANT)

Self-Custody and Recovery Phrase. You acknowledge that the Product is a self-custody hardware wallet. You are solely and exclusively responsible for safeguarding your recovery phrase (seed phrase) and PIN code. The Company does NOT store, cannot recover, and has no access to your recovery phrase, private keys, or PIN code. IF YOU LOSE YOUR RECOVERY PHRASE, YOU WILL PERMANENTLY AND IRRETRIEVABLY LOSE ACCESS TO ALL CRYPTOCURRENCY AND DIGITAL ASSETS STORED ON THE DEVICE. THE COMPANY SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY SUCH LOSS.

Device Tampering and Security. You agree to inspect the Product immediately upon receipt. DO NOT USE THE DEVICE IF THE TAMPER-EVIDENT SEAL IS BROKEN, THE PACKAGING IS DAMAGED, OR THE DEVICE SHOWS SIGNS OF TAMPERING. The Company makes no warranty that the Product will prevent all security threats. As a reseller, the Company is not responsible for any security vulnerabilities, software bugs, or firmware issues originating from the manufacturer.

No Investment Advice. The Company is a hardware reseller only. Nothing on this Website or in any communication from the Company constitutes financial, investment, legal, or tax advice. Cryptocurrency transactions are inherently risky and volatile. The value of digital assets can fluctuate significantly, and you may lose part or all of your investment. You should conduct your own research and consult with qualified professionals before making any financial decisions. The Company shall not be liable for any investment losses, trading losses, or market-related losses incurred by you.

Compliance with Laws. You are solely responsible for ensuring that your use of the Product and any cryptocurrency transactions comply with all applicable laws, regulations, and tax obligations in your jurisdiction.

10. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS AND THIS WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Nothing in this Section shall exclude or limit any statutory rights you may have under UAE consumer protection laws.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF CRYPTOCURRENCY OR DIGITAL ASSETS, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PRODUCTS OR THIS WEBSITE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR PURCHASE OF PRODUCTS EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, affiliates, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and legal costs) arising out of or relating to: (a) your breach of these Terms; (b) your use or misuse of the Products; (c) your violation of any applicable law or regulation; (d) your infringement of any third party's intellectual property or other rights; and (e) any fraudulent or unlawful activity conducted by you or through your account.

13. Governing Law and Dispute Resolution

13.1 Governing Law. These Terms and any dispute arising out of or relating to these Terms or your purchase of Products shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre (DIFC) , without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

13.2 Dispute Resolution. Any dispute, controversy, or claim arising out of or relating to these Terms, including the validity, interpretation, breach, or termination thereof, shall first be attempted to be resolved through friendly negotiations between the parties. If the dispute cannot be resolved within thirty (30) days of one party notifying the other of the dispute, the dispute shall be referred to and finally resolved by arbitration under the DIFC-LCIA Arbitration Rules in effect at the time of submission. The arbitration shall be conducted in Dubai, DIFC, before a single arbitrator appointed in accordance with the said rules. The arbitration proceedings shall be conducted in English. The arbitral award shall be final and binding upon both parties.

13.3 Consumer Rights Preservation. The foregoing choice of law and arbitration clause shall not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under UAE consumer protection laws. You may also have the right to file a complaint with the competent consumer protection authorities in the UAE.

13.4 Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.

13.5 Exceptions. Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent immediate and irreparable harm.

14. Acceptable Use Policy

You agree not to use this Website or the Products for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website. Prohibited activities include but are not limited to: (a) engaging in any illegal or fraudulent activity; (b) transmitting malware, viruses, or harmful code; (c) attempting to gain unauthorized access to our systems or user accounts; (d) using automated means (such as bots or scrapers) to access the Website; (e) interfering with the proper working of the Website; and (f) using the Products for money laundering, terrorist financing, or any other criminal activity.

15. Third-Party Links

This Website may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that the Company shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy (as posted on this Website), constitute the entire agreement between you and the Company regarding your use of this Website and purchase of Products, and supersede all prior or contemporaneous communications, understandings, and agreements, whether written or oral, relating to the subject matter hereof. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

18. Termination

We reserve the right, in our sole discretion, to terminate or suspend your access to this Website and your account, with or without notice, for any reason, including but not limited to your breach of these Terms, suspected fraud, or any conduct that we deem harmful to the Company or other users. Upon termination, your right to use the Website will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

19. Platform Liability Disclaimer

This Website is built and hosted using Shopify. Shopify is solely a technology service provider and is not the seller, distributor, or manufacturer of the Products offered on this Website. Shopify does not participate in product sales, order fulfillment, after-sales service, or any other operational activities of this Website and assumes no responsibility for the Products or the performance of these Terms. All disputes and liabilities related to product sales and services are the sole responsibility of the Company.

20. Contact Information

If you have any questions about these Terms, please contact us at:

  • Business Name: Ledgershop-sa

  • Email: rogerwilson5755@outlook.com

  • Response Time: Within 24-48 business hours